Privacy Policy

At CarBreak, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services. Please read this policy carefully.

Last updated: April 17, 2026

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and profile details provided during registration.
• Vehicle Information: Car details such as make, model, color, and license plate number.
• Location Data: GPS location to provide services such as car wash, valet, and cover tracking.
• Payment Information: Payment details processed securely through our payment gateway (Paymob). We do not store full card numbers.
• Usage Data: Information about how you interact with our app, including service history and booking records.
• Device Information: Device type, operating system, and unique device identifiers for push notifications.

2. How We Use Your Information

We use the collected information to:

• Provide, operate, and maintain our car care services.
• Process transactions and send related notifications.
• Send push notifications about your service status and reminders.
• Improve and personalize your experience within the app.
• Communicate with you about updates, promotions, and support.
• Comply with legal obligations and resolve disputes.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With SPC (Service Point Centers) employees assigned to fulfill your service requests.
• Payment Processors: With Paymob to securely process your payments.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of company assets.

4. Location Data

We collect real-time location data to enable our location-based services such as finding nearby SPCs, tracking service progress, and valet pickup/delivery. You may disable location access in your device settings, but this may limit certain app features.

5. Push Notifications

We use Firebase to send push notifications about your service bookings, reminders, and status updates. You can opt out of notifications through your device settings at any time.

6. Data Security

We implement industry-standard security measures including encryption and secure transmission protocols to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us. Some data may be retained for legal or operational purposes.

8. Your Rights

You have the right to:

• Access and review the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal data (subject to legal requirements).
• Withdraw consent for data processing where consent is the legal basis.
• Lodge a complaint with the relevant data protection authority.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Third-Party Links

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the date at the top of this page or through in-app notifications. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us through the Contact Us section on our website or email us at support@carbreak.com.